state your case
make your complaint
fill out all the forms
double-check for mistakes
listen to the man say:
sure, I’ll look into it
prepare for no response
get no response
call and e-mail
and listen to the machine say:
please hold (music) please hold
(music) your call is valuable to us
hang up after an hour
days later, call and e-mail some more
get e-mail saying:
we have a backlog of complaints
we’ll get to you shortly
go to the office in-person
hear the administrative assistant say:
he’s in meetings all day
and he’s leaving town tomorrow
give up calling and e-mailing
accept loss
months later, receive text message
it says:
we’ll resolve this through arbitration
the date will be announced soon
thank you for your patience
have a great day!
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